What we do with your details

If you write to us

The question form asks for a name, an email address and your question. We use them to answer you and to keep track of what people ask, because the questions tell us which pages are missing. We do not add you to a mailing list, because there is no mailing list.

If your question turns out to be a booking

Sometimes the honest answer to a question is that you need someone to arrange a trip, or that a camp handles its own reservations. When that happens we tell you who we would send it to and we ask whether you want us to. Nothing is forwarded until you say yes.

If you do say yes and it becomes a booking, we are paid a commission by the operator or the camp. That is on the record here and in the line at the bottom of every page. It does not change the order of a list or a single figure on this site.

Accommodation run by the park authority itself, or by a concessionaire acting for it, is different. Those bookings go straight to them. We take nothing and we forward nothing.

If you send an enquiry about a lodge

Some lodge pages have a form to ask about dates and rates. It sends us your name, email address and phone number if you give one, your arrival date and whether it is flexible, the number of nights, adults and children and the children's ages, your budget, your message, and which lodge and page you sent it from.

That enquiry is stored in our customer database and our email. Because you tick the box on the form, we share it with one safari specialist we work with, and only so they can check availability with the lodge and answer you. They do not get it for anything else, and neither does anyone else. If you book through them, they may pay us a commission.

We keep an enquiry only as long as we need it to deal with it and any trip that follows. Want it deleted sooner? Write to hello@visitlowerzambezi.com and we will delete it, ask the specialist to do the same, and confirm when that is done.

What the site itself records

We use Google Analytics to count visits and see which pages get read. It tells us that a page was opened, roughly where from, and on what kind of device. It does not tell us who you are. We do not run advertising trackers and we do not build profiles.

We also use Microsoft Clarity to see how pages are used: where people click and scroll, recorded without names, with everything typed into forms masked. We use this only to improve the site.

Some links to booking sites carry a tag so the other side knows the visit came from us. That is how the commission is counted. The tag identifies this website, not you.

How long we keep things

Questions and our replies stay in the mailbox so we can pick up where we left off if you write again. Ask us to delete yours and we will, and we will confirm when it is done.

Your rights

You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. Write to hello@visitlowerzambezi.com and a person will handle it. If you are in the European Union and you think we have it wrong, you can complain to your national data protection authority.

Who we are

Visit Lower Zambezi is published by Visit Africa Publishers, a trading name of Zazu Digital, registered in the Netherlands. Reach us at hello@visitlowerzambezi.com.

Last updated 2026-10-19.